About the Job
We are seeking an elite AI Business Analyst to power our Prism Insights platform, an advanced analytics and AI solution that transforms customer interaction data into actionable business intelligence.
This role sits at the intersection of large-scale data analysis, prompt engineering & AI optimization, customer experience (CX) analytics, and executive-level storytelling.
The Senior AI Business Analyst will work with millions of customer interactions stored in Google BigQuery, designing intelligent systems that extract structured insights from unstructured conversations and translate them into measurable business impact. This is a builder + analyst + problem solver role—not traditional reporting.

As Senior AI Business Analyst, You Will…

Query, manipulate, and analyze large-scale datasets in Google BigQuery.
Work across:

Structured data (KPIs, QA scores, operational metrics).
Semi-structured data (JSON, metadata).
Unstructured data (customer conversations, transcripts).

Identify trends in:

Contact drivers.
Customer sentiment & resolution.
Operational friction (people,



process, tools).

Build datasets and logic that power dashboards, reporting, and insight generation.
Design, test, and optimize prompts that:

Classify customer contact drivers.
Detect root causes and escalation points.
Measure resolution, sentiment, and CX outcomes.

Develop structured testing frameworks to:

Evaluate prompt accuracy and consistency.
Identify failure points, edge cases, and bias.

Continuously improve AI outputs through:

Calibration with human QA.
Iterative prompt refinement.
Performance tracking and version control.

Analyze large volumes of conversational data to extract:

Themes, trends, and emerging issues.
Customer pain points and breakdowns.
Opportunities for automation and self-service.

Apply NLP concepts and structured thinking to turn text into measurable insights.
Partner with operations teams to ensure insights reflect real-world customer behavior.
Build

📌 Senior AI Business Analyst (Hyderabad)
🏢 In Touch
📍 Hyderabad