Why this role exists
Most AI products don't fail in the demo - they fail in production. Latency spikes, hallucinations under edge cases, voice agents that can't handle interruptions, eval pipelines that catch bugs after customers do. We're building JustCall's AI engineering function to make sure none of that happens on our watch.
We need an Engineering Manager, AI who can sit across the table from a product leader, an enterprise customer, or a junior engineer debugging a live voice agent - and walk out with a cleaner architecture, a faster system, and a team that ships production-grade AI with the confidence that comes from actually having built it before. Someone who stays close to the code, owns the infrastructure, and raises the engineering bar every quarter.
What you'll actually do
- Lead engineering across AI Voice Agents (AIVA), AI Coaching, Conversation Intelligence, AI Workflows, and future AI-native products - with full ownership of technical direction and delivery.
- Stay deeply hands-on with architecture, coding, debugging, latency optimisation, observability,



and production reliability - this is a player-coach role, not a pure management seat.
- Build scalable voice AI systems across real-time orchestration, memory and context handling, eval pipelines, and workflow execution.
- Define AI quality frameworks - golden datasets, eval pipelines, regression detection, scoring systems, and operational metrics - that catch problems before customers do.
- Drive technical decisions across model selection, prompting, fine-tuning, RAG, infrastructure, and platform architecture.
- Hire, mentor, and grow a high-performing AI engineering organisation in India while maintaining a solid, execution-focused technical culture.
- Partner closely with Product and Design to deliver AI experiences that feel intuitive, reliable, and production-ready - not impressive in a sandbox and broken in the field.
- Shape JustCall's long-term AI roadmap across multilingual support, outbou

📌 Engineering Manager (Bengaluru)
🏢 Saas Labs
📍 Bengaluru