Description
KIP Application Support Engineer –Consultant/Associate Consultant – MFT – KGS CH
Location: Bangalore (Offshore)
Support Window: 7 AM – 7 PM UK Time
Experience: 2-4 years
Grade: CON / ACON (SFIA Level 3–5 mix)

Role Summary
The KIP Support Engineer will provide Level 1.5 / Level 2 support across multiple technology layers of the KPMG Insights Platform (KIP), including .NET applications, Azure cloud services, SharePoint Online, and Power BI / Microsoft Fabric.
The role focuses on incident triage, troubleshooting, root cause analysis, and service stabilisation, acting as a bridge between L1 service desk and L3 engineering teams, ensuring high availability, SLA adherence, and operational excellence.

Responsibilities
Key Responsibilities
1. Support Operations -These are non‑negotiable and ensure operational resilience. Every candidate should have:
- ITIL / ITSM fundamentals (Incident, Problem, Change)
- ServiceNow experience (ticketing, SLAs, updates)
- Incident triage & RCA documentation
- Positive communication skills (stakeholder updates, MIM calls)




- Provide L1.5 / L2 support for KIP applications and platforms across all technology stacks(not pure dev, not L1 only)
- Identify recurring issues and contribute to problem management and preventive actions
- Escalate to KIP L3 team as and when required for tickets resolution with sufficient documentation

2. Application Support
.NET Applications
- Troubleshoot application issues, deployments, authentication, and performance degradation
- Perform log analysis (IIS, application logs, exception traces) for diagnostics
- Support configuration validation and code-level issue identification
- Escalate to L3 with clear technical evidence and reproduction steps

Azure Cloud Platform
- Support Azure services including:
- App Services, Functions, Logic Apps
- Storage, Key Vault
- Azure Entra (access/log analysis)
- Azure Monitor, App Insights, Log Analytics
- Monitor workloads, alerts, and service health
- Troubleshoot inf

📌 KIP Application Support Engineer – Associate Consultant – MFT – KGS CH (Bengaluru)
🏢 BSR
📍 Bengaluru