Role: Account Success Lead
Location: Pune (On Site)
Time: Night Shift (9pm to 6am)
Role Overview
You're the person who closes deals and owns them from "handshake" through "patient in the hospital." A patient has done their research, talked to doctors, got answers now they're ready. You're the one who makes it real. As an Account Success Lead, you own the conversion funnel AND the onboarding experience. You close the deal, coordinate the logistics, ensure the patient feels supported every step of the way, and set them up for a smooth treatment journey. You're part salesperson, part operations manager, part patient advocate. Your core mission: Turn ready-to-book patients into successful treatments while building relationships that lead to referrals and repeat business.
What You'll Actually Do (Day-to-Day) Deal Closure
● Take handoff from Solutions Consultant with a "warm" lead (they've already done
research, talked to doctors)
● Understand final objections and concerns (cost, timing, logistics, fear)especially from high-net-worth US/international clients
● Negotiate treatment packages and payment terms (you're comfortable with money conversations)
● Close the dealbooking the patient, collecting payment, signing agreements
● Own the relationship from "yes we want to do this" to "money received" with luxury-level service standards
Treatment Coordination
● Coordinate with hospital partners on timing, documentation, pre-op requirements
● Manage visa/travel logistics (flights, accommodation, ground transport)
● Prepare comprehensive patient briefing packages (what to bring, what to expect, hospital contacts)
● Create weather briefings and cultural guides so they're not arriving blind
● Handle emergencies (last-minute rescheduling, documentation gaps, family member questions)
● Maintain the luxury concierge experience throughout
Patient Support & Confidence Building
● Maintain regular contact through entire journey (pre-travel, post-op, recovery)
● Answ
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