Job Title: Head – Customer Success / Account Management / Client Partner
Experience: 12–18 Years
Location: Noida (Sec.129)
Role Overview
We are looking for a seasoned leader to head our Customer Success function for Digital Transformation Services.
This role is aligned with a Client Partner / Account Director profile in leading services organizations, with end-to-end ownership of:
- Client relationships
- Account growth (farming)
- Delivery alignment
- Account profitability
The candidate will drive long-term strategic partnerships, high retention, and expansion of enterprise accounts, ensuring successful delivery of digital transformation programs.
Key Responsibilities
1. Account Leadership & Growth
- Own and grow a portfolio of strategic / enterprise accounts
- Drive account expansion through new initiatives in digital transformation
- Develop and execute account growth strategies and roadmaps
- Identify opportunities across technology transformation, modernization, and innovation initiatives
2. Client Relationship Management
- Build robust relationships with CXOs,
Business Heads, and Technology Leaders
- Act as a trusted advisor on digital transformation journeys
- Lead QBRs, MBRs, and executive governance forums
- Ensure high client engagement and satisfaction
3. Delivery Oversight & Execution Alignment
- Collaborate with Delivery / Engineering teams to ensure:
- High-quality execution
- SLA adherence
- Timely delivery of transformation programs
- Ensure smooth transition from sales to delivery
- Act as escalation point for critical client issues
4. Customer Success & Retention
- Drive client retention and long-term engagement
- Track account health metrics such as:
- Engagement
- Delivery performance
- Client satisfaction
- Proactively identify risks and implement mitigation strategies
5. Revenue & Commercial Ownership
- Own revenue targets from existing accounts
- Drive renewals, contract expansions, and margin improvement
- Lead commercial discussions,