About Us
Paytm is India's leading mobile payments and financial services distribution company and a pioneer of the mobile QR payments revolution. Paytm builds technologies that empower small businesses with payments and commerce solutions. Our mission is to serve half a billion Indians and bring them into the mainstream economy through technology.
About the Team
The Payment Acquiring & Cross-Border (PACB) team is responsible for building and scaling merchant payment solutions across domestic acquiring and international payment corridors. The team works closely with merchants, banking partners, regulators, and internal stakeholders to deliver seamless, compliant, and scalable payment experiences. Merchant Operations serves as the backbone of this business by ensuring productive onboarding, compliance adherence, operational excellence, and lifecycle management.
About the Role
We are looking for an experienced and commercially minded Manager / Senior Manager – Merchant Operations to lead the end-to-end merchant lifecycle within our Payment Acquiring & Cross-Border business.




This role will own merchant onboarding, KYC/KYB operations, compliance governance, activation, settlements, reconciliations, and ongoing merchant account management. The ideal candidate will bring deep expertise in payments operations, strong regulatory understanding, and proven leadership experience in managing high-performing operational teams at scale.
Expectations / Requirements
Merchant Lifecycle Management
• Own the complete merchant lifecycle, including onboarding, due diligence, KYC/KYB verification, activation, account configuration, and ongoing operational support.
• Ensure merchant onboarding processes are accurate, compliant, and delivered within defined turnaround times.
• Design and optimize onboarding workflows across merchant segments, risk categories, and payment corridors.
• Act as the escalation point for complex onboarding cases, operational issues, and merchant disputes.
Complian

📌 Operations - Manager - Merchant Ops (Noida)
🏢 Paytm Payments Services
📍 Noida