P-1377

Mission

As a Senior ML and AI Technical Solutions Engineer, you play a critical role by helping customers debug and maintain reliable GenAI and ML Workloads with AI agent systems using the Databricks Platform. You will develop product expertise end-to-end by advising a broad set of customers and use cases across the space - including products such as Agent Bricks, Vector Search and Model Serving. You will collaborate cross-functionally with other teams - whether that’s working with engineering to improve the product or interacting directly with the account team on a specific customer issue. TSEs have proven production troubleshooting and optimisation experience to help our customers’ workloads run smoothly and to achieve their strategic objectives with ML/AI technology with Databricks. Additionally, you are an early adopter of GenAI technology to improve your own efficiency and amplify the team's output. Reporting to a TSE manager - you will be part of a world class global support engineering organization for Databricks,



known for your technical depth and delivering impeccable customer service.

The Impact You Will Have
- Act as senior technical solution expert for complex issues spanning data pipelines, ML pipelines and/or AI applications, applying deep expertise in distributed systems.
- Analyse and troubleshoot production workloads at the code level, optimise for performance, reliability, latency, and cost.
- Diagnose and support Machine Learning and/or Large Language Model deployments, including real-time and batch inference, autoscaling, monitoring, logging, and alerting. Serve as a Subject Matter Expert guiding customers on experiment tracking, model registry, versioning, evaluation, labelling, tracing, and lifecycle observability.
- Provide high-quality support by guiding customers in leveraging Databricks AI to solve generative AI use cases & challenges, leveraging LLMs, MCP, AI Agents, RAG/Agentic RAG, APIs, vector embeddings, semantic search, Vector

📌 Senior ML (Bengaluru)
🏢 Databricks
📍 Bengaluru