Role Title: Senior Associate- Client Success
Location: Bangalore/Gurgaon
Working Hours: UK (13:30-22:30 IST / 15:00-00:00 IST) and US hours (17:30-02:30 IST / 18:30-03:30 IST [DST]), rotational UK/US shift
Years of Experience: 7-10 years
Role Purpose: Join a dedicated Client Success team to support business-as-usual activities and future business initiatives. The role involves supporting product usage, developing operational processes and delivering exceptional client service.

Required Qualification: Engineering or equivalent IT degree

Mandatory Expertise
• Solid fundamentals in relational database management systems (RDBMS) with hands-on experience in PL/SQL, SQL Server 2008/2012/2016 (T-SQL) and exposure to deployment/source control tools (Jenkins, Octopus, SVN, GIT, TFS)
• Excellent communication and interpersonal skills, with the ability to explain complex concepts simply and manage client expectations
• Experience in analysing application log files and exposure to web services, APIs and SFTP processes
• Basic understanding and prior experience in capital markets,



asset management operations or investment banking
• Demonstrates a strong appetite to learn about AI and proactively apply AI solutions to business challenges.

Added Advantage
• Certification in SQL or Oracle
• Knowledge of any scripting language (Python, JavaScript, etc.)
• Exposure to AWS or Azure cloud technologies

Key Deliverables/Tasks
• Support business-as-usual activities, ensuring application uptime and smooth operations, with a client centric mindset focused on anticipating client needs and providing proactive solutions
• Troubleshoot, investigate and resolve data, application, API and SFTP issues reported by users, using thorough log analysis and complex database investigation
• Coordinate with Asset Manager users and Brokers to understand their requirements, working on data/configuration changes and making confident decisions to enable effective solutions and high customer satisfaction

📌 Sr Associate (Bengaluru)
🏢 Euronext
📍 Bengaluru