To drive branch profitability through effective sales support, operational monitoring, cost control, and customer service while ensuring compliance with company policies and statutory requirements.
Key Responsibilities
1. Sales & Business Growth
Support business growth in line with the strategic plan for the current financial year.
Achieve branch revenue targets and improve profitability.
Ensure timely booking and delivery of consignments as per company standards.
Coordinate with customers and internal teams to enhance service levels and retention.
2. Cost & Profitability Management
Monitor direct and indirect costs at branch level.
Take initiatives to reduce operational costs and improve efficiency.
Track outstanding payments and follow up for timely realization.
Ensure timely submission of bills and support collection activities.
3. Operations & Compliance
Ensure all bookings are done as per company policy and legal requirements. Monitor weight accuracy,
documentation, and statutory compliance.
Follow standard operational processes and escalate issues to Region/Controlling Office.
Take necessary action on audit reports and ensure closure of observations.
Monitor execution of operational plans and coordinate with HO for required support.
4. Customer Relationship Management
Maintain strong relationships with existing and potential customers. Ensure timely service and resolution of customer queries and grievances.
Address customer-specific requirements at the time of booking and delivery.
Improve customer satisfaction and service quality at branch level.
5. Coordination & Reporting
Provide regular feedback to Regional/Controlling Office on operational and sales issues.
Coordinate with HO and other departments for smooth branch functioning. Prepare and submit required MIS and performance reports on time.