ROLE SPECIFICATION
Role Title
QUALITY CONTROL OFFICER
Employee Interviewed

Reports To
GANGA DEVI S (MP10144106)
Company
Muthoot Fincorp Limited
Function/Department
SCF
Location
CHENNAI
Written By

Approved By (Functional)

Approved By (People & Culture)

Date (Written On)

ROLE SUMMARY
The QC officer acts as the critical bridge between the Sales Team (RMs), Ops Team and the Credit Team to ensure that the Proposals are Logged in with Complete set of documents, Support in sharing the Ancillary documents such as CAM, CIBIL Reports and Bank SOA output for Further Credit assessment. Updating of MIS time to Time to keep track on real Time data.

ORGANIZATIONAL CHART

KEY RESPONSIBILITIES
Operations & Transactional
- Preliminary Scrutiny of Login Documents as per checklist. Follow up with RM for Pending Documents and Move the case to credit Team within TAT of 4 Hrs (on Receipt of receiving final full set of documents).
- Support Team in sharing CIBIL reports, SOA and Automated CAM from Python program.




- Co-ordinating with RM / RSM / Product team for Completion of QC process.
- Updating & Maintenance of MIS.
- RCU and CPV initiation on same day of Moving the case to credit.
- Tracking & Closure of RCU , CPV & hunter Deferrals.

Process Improvement
- Reducting TAT & Proper Flow of Communication between functional teams.

KEY INTERACTIONS
Internal Stakeholders
External Stakeholders
RM, ASM, RSM, Credit team and Operation team

CPV & RCU team

KEY ROLE DIMENSIONS
Geographical coverage – PAN India
Direct repartees - NIL
Total team size - NA
SULB

KEY SKILLS & BEHAVIOURAL ATTRIBUTES
- Positive Communication and Inter-personnel skills
- Able to Understand the KYC documents and CIBIL Checks
- Able to Adopt to Changes and a Quick Learner
- Technical Skill in Basic Excel, Email Drafting and MIS Maintenance

EDUCATION / EXPERIENCE
- UG degree from Any institution (Regular).
- Min of 1 year Experience.

📌 Quality Control Officer (Chennai)
🏢 Muthoot Fincorp
📍 Chennai