Hiring for Cluster Front Office Manager position in Pune for a chain of boutique hotels.

Job Summary:

We are seeking a dynamic and experienced Cluster Front Office Manager to oversee the front office operations across multiple boutique hotel properties in Pune. The ideal candidate will have exceptional leadership skills, a guest-focused approach, and the ability to optimize efficiency while maintaining brand standards.

Key Responsibilities:

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Supervise and manage the day-to-day front office operations across multiple hotel properties.

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Ensure seamless guest check-in/check-out processes and handle escalated guest concerns.

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Train, mentor, and lead front office teams to deliver superior guest service.

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Monitor and achieve KPIs, including occupancy rates, revenue targets, and guest satisfaction scores.

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Implement and enforce brand standards, SOPs, and company policies.

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Coordinate with other departments like housekeeping and F&B; for smooth operations.

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Analyze guest feedback and implement improvements to enhance service quality.

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Manage budgets, and inventory,



and ensure cost-effective operations.

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Assist in recruitment and scheduling of front office staff.

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Oversee technology systems related to front desk operations, such as PMS and CRM tools.

Requirements:

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Education: Bachelor’s degree in Hospitality Management or a related field.

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Experience:

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Minimum 5 years of experience in front office operations, with at least 2 years in a managerial role.

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Previous cluster management experience is an added advantage.

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Solid knowledge of front office systems and procedures.

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Excellent communication, leadership, and interpersonal skills.

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Ability to work under pressure and adapt to a fast-paced environment.

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Proficiency in hotel management software (e.g., Opera, IDS, or similar).

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Flexibility to travel between properties if required.

Benefits:

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Competitive salary package.

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Opportunities for career growth within a reputed hotel chain.

📌 Cluster Front Office Manager (Pune)
🏢 Eclat Hospitality
📍 Pune