Senior Process & AI Transformation Lead
Description -
In HP’s Intelligent Support Experience (ISX) Organization, we are transforming HP’s Customer Support by enabling the delivery of strategic programs through process architecture, process redesign, process intelligence, AI-enabled automation, and operational governance. We are looking for those who can work end-to-end across organizational borders and who possess the passion to help shape the future of the company. The Process, Responsible AI and Service Excellence (PRAISE) Team is looking for a Principal that is ready to contribute hands-on to the HP’s AI-infused Support strategy. If you have a lot of experience in process mapping and analysis, in lean, are not afraid to learn new technologies, and are a hands-on delivery type of individual, then we want to hear from you

This role will work closely with technical and operational teams to drive value through projects associated with process re-design and AI-based automation.



The role requires a resourceful approach to identify process subject matter experts and key stakeholders and a poised, tenacious approach to breaking down siloes and solving issues. This is a hands-on role, diving deep to understand the current situation and re-designing in detail the processes, together with all the needed governance to make the implementation of the TO-BE a success.

The standard expectations
Unique mastery and recognized authority on relevant subject matter knowledge including technologies, theories and techniques. Contributes to the development of innovative principles and ideas. Successfully operates in the most complex disciplines, in which the company must operate to be successful. Provides highly creative solutions. Leads large, cross-division functional teams or projects that affect the organization's long-term goals and objectives. May participate in cross-division, multi-function teams. Provides mentoring and guidance to lower-level employees. Routinely exercises

📌 Senior Process (Bengaluru)
🏢 Hp
📍 Bengaluru