Shift Requirements
- Monday–Friday: Market open hours
- Rotating weekend: On-call batch / incident support
- Occasional weekend work: Limited project / implementation activities as needed

Key Responsibilities

Batch Monitoring & Incident Management
- Monitor automated batch job streams in an enterprise job scheduler (e.g., CA Autosys or similar), maintaining heightened sensitivity to all alerts, delays, and abnormal conditions.
- Own the processing cycle during assigned shifts, ensuring jobs start, run, and complete within defined SLAs and market timelines.
- Proactively identify, investigate, and drive resolution of job failures, abends, transmission issues, and connectivity-related problems.
- Escalate incidents to appropriate application, infrastructure, and vendor support teams with clear, concise context and required urgency.
- Lead or actively participate in incident bridges, contributing to triage, impact assessment, and root cause analysis (RCA) for batch-related events.
- Provide accurate, timely status updates during high-pressure periods (e.g., SOD, intraday cycles,



EOD, month-end, quarter-end).

Job Scheduling & Change Management
- Add, modify, or remove jobs within the batch stream based on approved requests from operations, client service, and project teams.
- Work closely with internal teams to correctly sequence new jobs and dependencies as part of recent batch onboarding and JIL/build work.
- Support key initiatives such as disaster recovery tests, client/vendor testing, and other controlled non-production and production events.
- Adhere to all change, compliance, and approval standards, ensuring that environmental changes follow documented procedures and corporate policies.

Operational Support & Client/Vendor Interaction
- Intake, prioritize, and organize intraday requests for daily and weekend processing via the ticketing system.
- Communicate with clients, financial institutions, and vendors via email and phone regarding file receipt, report deliv

📌 Senior Data Operations Analyst (Bengaluru)
🏢 InvestCloud Careers
📍 Bengaluru