IntouchCX is a global company with over 20,000 employees worldwide. We provide innovative and transformative customer support for some of the biggest brands in various industries with almost 30k+ users globally.
We’re tech savvy and pride ourselves on our ability to deliver the best service to our customers. As we grow our team, we’re looking for people who can thrive in a fast-paced, entrepreneurial environment.
If you value collaboration, diversity, and flexibility, the Senior Systems Specialist role at IntouchCX could be perfect for you
Reporting to the Manager of System Engineering, the Senior Systems Specialist will be our go-to person for the department. You will respond to a variety of issues, preventing your day from ever being boring or routine, and work with people from across the company on a daily basis.
As Senior Systems Specialist (Windows), You Will…
Manage and maintain server environments based on Microsoft technologies
Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems,
and assessing impact of issues working closely with business units and clients
Provide documentation and technical specifications to IT staff and other departments for planning and implementing new deployments or upgrades of IT infrastructure
Perform or administer regular backup operations, system patches, and reports; implement appropriate processes for data protection, disaster recovery planning activities and documentation, and failover procedures
Review for capacity, storage planning, and database performance
Optimize and improve existing server infrastructure deployments, and take ownership of planning current expansions / project implementations against current utilization and expected growth
Design and implement solutions as requested by business and stakeholders, including research into various options available
Participate in information security monitoring, incident management, and inv
📌 Senior Systems Specialist (Hyderabad)
🏢 Intouch CX
📍 Hyderabad
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