IntouchCX, one of the world’s leading outsourcing companies, is seeking a Director of Human Resources (HR)
This role is a key component of the Human Resources department and has a strong influence on the organizational development of our company from a leadership, employee engagement and management perspective. The Director of Human Resources (HR) will supervise and ensure the effective execution and administration of HR activities and initiatives. In addition, the Director of HR will provide timely, knowledgeable and professional advice and services to a specified location(s).
As Director of Human Resources, You Will…
Coach and assist operational and support group management teams with employee relations matters including investigations, terminations, leave and disability management, employee relations concerns and issues
Support program execution and implementation associated with people-related change initiatives and HR deliverables
Coach employees, HR Team members and managers on development needs, career growth and learning opportunities
Collaborate with various departments and leaders, locally and across the globe, managing and driving results of our people operations programs
Support and drive the IntouchCX culture within all teams and programming
Design and facilitate HR related training programs to front-line management, support departments and hourly employees
Produce accurate and relevant metrics and reports
Conduct special projects as assigned
As Director of Human Resources, You Have…
7-10 years of HR experience with progressively increasing roles and responsibilities
Certificate or degree in Business with a major in Human Resources
SHRM designation (or equivalent) obtained or in progress (asset)
Experience in supervising a team (Bonus if you have experience in the BPO/Customer Service Industry)
Robust experience in employee relations and labor legislation of local markets and the United States
Experience investigating mat
📌 Director, Human Resources (Hyderabad)
🏢 In Touch
📍 Hyderabad
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