Rocketlane is a quick-growing, innovative SaaS company making waves in customer onboarding and professional services automation.
Our mission? To empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projects—reducing chaos and boosting customer satisfaction across industries.
We’re a close-knit team of over 100 passionate professionals, all focused on building a product that teams love to use. Our journey has been fueled by $45M in funding from top investors, including 8VC, Matrix Partners, and Nexus Venture Partners.
What will you do ?
- Receive and triage incoming cases (email, phone, and web)
- Provide product support to clients related to technical and operational aspects of the product, including troubleshooting, educating on product features, and providing related product integrations (eg. Salesforce, Jira etc.)
- Collaborate and communicate/escalate issues with other Product Support team members
- Deliver a consistent, responsive, and satisfying customer experience at each touchpoint
- Be responsible for the collation of key metrics/data points to enable reporting and analysis of customer satisfaction
- Train customers in software platform basics and provide progressive guidance throughout the implementation and go-live process
You should apply if
- A degree in a technology-related program with 2 - 4 years of experience in a Product Support role.
- Strong verbal and written communications skills
- Tech-savvy individual with customer-first mentality and enthusiasm to build customer loyalty
- Excellent organisational skills, diligent working style and an eye for detail
- Excellent customer service and interpersonal skills.
- Very Much open to working in the US shift.
Why join us?
At Rocketlane, we’re all about building a great product and a great place to work. Here’s why you’ll actually look forward to Mondays:
- Impact and ownership: You won’t just be another cog in the machine; here, yo
📌 Product Specialist (Chennai)
🏢 Rocketlane
📍 Chennai
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