At Allstate, outstanding things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Job Responsibilities :

•Take inbound calls from policyholders and other stakeholders
•Assist customers with inquiries and provide clear information on the claims process and next steps
•Resolve customer issues and complaints efficiently and professionally
•Prepare and manage necessary documentation and reports
•Provide support in identifying issues and potential solutions on all aspects of the claims business
•Support with Process Improvement Ideas

Primary Skills :

•Knowledge and experience of Claims processes is preferred
•Good Auto Workflow domain knowledge would be preferred
•Critical Thinking and Analytical Skills




•Effective Communication – Verbal and Written
•Commitment to providing high-quality service and maintaining customer satisfaction
•Ability to show compassion and understanding towards customers who may be distressed
•Knowledge of US culture
•Attention to detail
•Intermediate knowledge of Excel and PowerPoint
Education
- Bachelors Degree (Preferred)

Experience
- 1-4 years experience (Preferred)

Supervisory Responsibilities
- This job does not have supervisory duties.

Education & Experience (in lieu)
- In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Primary Skills
Customer Experience Management, Customer Service, Inbound Calls, Performance Management (PM), Relationship Building, Stakeholder Relationship Management, Voice Processing, Voice Support

Shift Time
Shift C (India)

Recruiter Info
Kkhushi Jaiin

[email protected]

About Allstate
Joi

📌 Customer Service Associate III/Analyst II (Pune)
🏢 Allstate
📍 Pune