About Us:
At Stefanini, we are dedicated to delivering exceptional service and cutting-edge solutions that empower our customers to achieve their goals. As a leader in our industry, we pride ourselves on fostering a collaborative and growth-oriented work environment.
We are seeking a dynamic and experienced TSM Manager to join our team and drive excellence in technical service management and customer satisfaction.
Position Overview:
As the TSM Manager you will be responsible for leading and overseeing our Technical Service Management (TSM) team. Your leadership will be pivotal in fostering individual growth, enhancing cross-functional collaboration, and driving strategic growth within our service portfolio. Additionally, you will play a key role in improving processes, governance, and customer engagement.
Key Responsibilities:
Leadership & Management:
* Lead and mentor the Technical Service Management team, promoting individual growth through mentorship, constructive feedback, and tailored development plans.
* Facilitate cross-functional collaboration to enhance customer success by implementing structured service delivery processes.
* Monitor and evaluate the outputs of the Service Excellence Group division to ensure alignment with operational objectives.
Strategic Growth & Portfolio Management:
* Drive the growth of the account portfolio by expanding revenue streams and diversifying service offerings.
* Partner with Professional Services teams to create innovative service solutions that leverage emerging technologies, including AI and automation.
* Enhance account performance and customer satisfaction through targeted strategies.
Onboarding & Development:
* Continuously refine the TSM onboarding process for maximum effectiveness and efficiency.
* Develop and implement apprenticeship programs utilizing Senior TSMs in a train-the-trainer capacity.
* Set clear direction and measurable goals for TSMs at all levels to ensure alignment with team objective
📌 Technical Services Manager (Noida)
🏢 Stefanini Group
📍 Noida
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