Forcepoint simplifies security for global businesses and governments. Forcepoint’s all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+ customers. 300+ patents. If our mission excites you, you’re in the right place; we want you to bring your own energy to help us create a safer world. All we’re missing is you
Role Overview
The Technical Customer Success – Territory Lead is a senior, customer-facing role at the heart of Forcepoint’s new dual-track “Buddy Model” in India. You will be the technical counterpart to a regional Renewal Manager, operating as a unified buddy pair with a shared dollar-retention quota.
Your mandate is to own the technical relationship with enterprise customers in your assigned region — from CISOs and CIOs to their L1/L2/L3 admins, project teams, designated representatives, and tech administrators. You will diagnose product issues in real-time,
classify root causes (product bug vs. configuration error vs. environment conflict), unblock stuck implementations, and build the kind of technical credibility that transforms a vendor relationship into a strategic partnership.
Key Responsibilities
Technical Customer Engagement
- Own the technical relationship with all enterprise customers in your region — serve as the primary technical point of contact for CISOs, IT heads, security architects, and admin teams.
- Conduct deep-dive technical health checks on DLP and DSPM deployments, proactively identifying risks before they escalate into renewal-blocking issues.
- Provide real-time issue diagnosis and resolution during customer calls. Classify every issue as a product bug, configuration error, or workplace conflict.
- Drive implementation completion within 90 days. Own the unblocking of stalled rollouts by coordinating with engineering, supp