Reports To
National Collection Head - Recovery
Company
Muthoot Fincorp Limited
Function/Department
Secured & Unsecured Lending Business / Recovery
Written By
Approved By (Jobholder)
Approved By (Immediate Superior)
Date (Written On)
ROLE SUMMARY
Support the end to end analytics function for unsecured loan collections by developing MIS, dashboards, and analytical insights to improve recovery performance across field, digital, and call centre channels. Drive data-backed actions to reduce roll rates, improve customer contactability, and enhance collection efficiency.
ORGANIZATIONAL CHART
National Collection Head - Recovery
Collection Analytics
KEY RESPONSIBILITIES
Dashboard & MIS Development
Build and maintain daily/weekly MIS and dashboards covering:
Field collections (visits, PTP adherence, FOS productivity)
Digital collections (SMS/WhatsApp/email campaigns, payment link conversion, self-cure rates)
Call centre performance (connect rates, RPC/PTP,
conversion to payments)
Recovery tracking for pre-write-off and post-charge-off portfolios
Ensure automation, accuracy, and timeliness of reporting
Portfolio Monitoring
Track bucket-level performance (1–30, 31–60, 61–90, 90+)
Analyze roll rates, flow-through, bounce trends, and resolution rates
Monitor daily DRR (Daily Resolution Rate) vs targets
Identify high-risk segments and early warning signals for slippage
Analytical Support & Modeling
Support development of:
Propensity to pay models
Segmentation for prioritization (value * risk * contactability)
Early-stage risk indicators for delinquency prevention
Perform cohort, vintage, and segmentation analysis to optimize strategies
Channel Optimization
Evaluate and compare channel efficiency (field vs digital vs call centre)
Track cost vs recovery and productivity metrics
Support account allocation strategies based on:
Customer segment
Ticket si
📌 Collection Analytics (Chennai)
🏢 Muthoot Fincorp
📍 Chennai
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