In this role, you will be responsible for hands-on repair and installation of a complete range of multifunction devices and software solutions. Your key responsibilities will include:- Installation and maintenance of multifunctional devices and software solutions.- Understanding the IT setup of the customer site, supporting in the POC, and providing demos.- Timely installation of new products and training administrators.- Resolving customer complaints by utilizing specialized training and technical support.- Coordinating with HO/Central warehouse/Sales/Service team for spare parts.- Ensuring quality of calls, achieving expected productivity, and meeting Turn-Around-Time (TAT) targets.- Building and maintaining good relationships with clients to improve customer retention and satisfaction.- Assessing needs, probing, and enhancing contract penetration with customers.- Monitoring and improving print volumes in the assigned territory.- Identifying sales opportunities and participating in account management reviews with clients.No additional details of the company were mentioned in the job description provided by you. In this role,
you will be responsible for hands-on repair and installation of a complete range of multifunction devices and software solutions. Your key responsibilities will include:- Installation and maintenance of multifunctional devices and software solutions.- Understanding the IT setup of the customer site, supporting in the POC, and providing demos.- Timely installation of current products and training administrators.- Resolving customer complaints by utilizing specialized training and technical support.- Coordinating with HO/Central warehouse/Sales/Service team for spare parts.- Ensuring quality of calls, achieving expected productivity, and meeting Turn-Around-Time (TAT) targets.- Building and maintaining good relationships with clients to improve customer retention and satisfaction.- Assessing needs, probing, and enhancing contract penetration with customers.- Monitoring and improving print volumes in the assigned territory.- Identifying sales opportunities and participating in account management reviews with clients.No additional details of the company were mentioned in the job description provided by you.
📌 Field Service Engineer (6 months contract) (Chennai)
🏢 Canonical
📍 Chennai
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