As a Support Specialist L1 Agent on the team, you will be responsible for moderating, answering, and escalating technical support questions from the developer community through Google forums, email, and Googler created internal issues. You will be working in 3 shifts on a 24*5 support schedule with rotation every 1 month.Key Responsibilities:- Ability to debug/reproduce user issues in-code, and develop examples to prove functionality or lack thereof- Provide technical support via emails/forums for the specialized Product Areas- Manage and resolve technical support cases with a high degree of technical complexity for Google Ads products- Respond to customer-reported issues in a timely manner, per service level agreements- Communicate progress of resolution/status in a timely fashion, per service level agreements- Manage escalations and expectations, for both customers and internal staff- Timely and Valid escalations of issues to L2 Team- Timely and Valid routes of issues to other Teams- Coordinate across numerous departments while driving issues to resolution- Follow established support processes and procedures- Work effectively and manage your queue and bugs with minimal supervisionQualifications Required:- Excellent Communication Skills (English Writing & Speaking) - Versant Score of >60- 3 years coding/technical support experience in Java (REST/SOAP APIs), SQL, Unix/Linux- Bachelors/masters degree in computer science- Sound knowledge of Google GSuite (Gmail & Drive)Preferred Qualifications:- Good to have knowledge on Google Ads API- Working knowledge of Google Spreadsheets- Good to have knowledge of .NET, Python, Perl, Ruby, and PHP- Thorough understanding of the online advertising ecosystemLocation: IN-AP-HyderabadSchedule: Full TimeEmployee Status: Individual ContributorJob Type: ExperiencedTravel: NoJob Posting: 21/01/2026,



11:15:08 AM As a Support Specialist L1 Agent on the team, you will be responsible for moderating, answering, and escalating technical support questions from the developer community through Google forums, email, and Googler created internal issues. You will be working in 3 shifts on a 24*5 support schedule with rotation every 1 month.Key Responsibilities:- Ability to debug/reproduce user issues in-code, and develop examples to prove functionality or lack thereof- Provide technical support via emails/forums for the specialized Product Areas- Manage and resolve technical support cases with a high degree of technical complexity for Google Ads products- Respond to customer-reported issues in a timely manner, per service level agreements- Communicate progress of resolution/status in a timely fashion, per service level agreements- Manage escalations and expectations, for both customers and internal staff- Timely and Valid escalations of issues to L2 Team- Timely and Valid routes of issues to other Teams- Coordinate across numerous departments while driving issues to resolution- Follow established support processes and procedures- Work effectively and manage your queue and bugs with minimal supervisionQualifications Required:- Excellent Communication Skills (English Writing & Speaking) - Versant Score of >60- 3 years coding/technical support experience in Java (REST/SOAP APIs), SQL, Unix/Linux- Bachelors/masters degree in computer science- Sound knowledge of Google GSuite (Gmail & Drive)Preferred Qualifications:- Valuable to have knowledge on Google Ads API- Working knowledge of Google Spreadsheets- Good to have knowledge of .NET, Python, Perl, Ruby, and PHP- Thorough understanding of the online advertising ecosystemLocation: IN-AP-HyderabadSchedule: Full TimeEmployee Status: Individual ContributorJob Type: ExperiencedTravel: NoJob Posting: 21/01/2026, 11:15:08 AM

📌 Java Support (Hyderabad)
🏢 Virtusa
📍 Hyderabad