Title: Jewellery Operations Executive
Reporting: Operations Manager, Jewellery
Location: Mumbai, India
Work Mode: Onsite / Hybrid
Experience: 3+ years
About the Role
We are looking for a Jewelry Operations Executive who combines a passion for jewellery with a solid process-driven mindset. You will play a central role in managing end-to-end coordination across manufacturers, customers, and internal teams, ensuring every order moves seamlessly from pre-purchase to final delivery.
Your north star: driving precise, timely, and scalable order execution across the entire lifecycle.
Key Responsibilities
- Quotation & Pre-Sales Execution
• Calculate and share accurate customer quotations within defined TATs
• Ensure speed and responsiveness, as this directly impacts conversion rates
- Order Creation & CAD Management
• Raise CAD requests and purchase orders with manufacturers
• Review and approve CAD files, ensuring alignment with customer requirements before production
• Identify and flag discrepancies or potential issues early to avoid rework
• Organise and maintain all CAD files systematically for easy access and traceability
• Ensure timely receipt of CADs from suppliers and follow up proactively to prevent delays
- Order Tracking & Coordination
• Manage end-to-end order timelines, from confirmation to delivery
• Coordinate closely with manufacturers, QC teams, and logistics partners
• Follow up on key production milestones to ensure timelines are met
- Exception Handling & Problem Solving
• Manage remakes, repairs, resizing, and order modifications
• Handle customer escalations with a solution-oriented approach
• Resolve issues proactively to minimise delays and impact
- Systems & Data Accuracy
• Maintain accurate, real-time updates across all systems and trackers
• Ensure complete visibility of order status at every stage
- Process Improvement
• Identify gaps, inefficiencies, and recurring issues
• Suggest and implement process improvements to drive scalability and