THE WORK: Join us in creating a vibrant environment where your contributions will shine You will have the opportunity to perform independently and become a Subject Matter Expert while actively participating in discussions and contributing to solutions for work-related challenges. Your passion for Service Desk Management will be at the forefront as you engage with various aspects of our operations. We are excited to see how your unique perspective can enhance our collaborative efforts
Monitor and ensure the availability of production systems in alignment with defined Service Level Agreements.
Drive the resolution of incidents and outages, ensuring effective communication throughout the process.
Facilitate the restoration of services to the production environment promptly.
Establish and maintain disaster recovery procedures to safeguard operational continuity.
Implement and uphold data retention practices to ensure compliance and data integrity.
HERE'S WHAT YOU WILL NEED:
Beginner proficiency in Service Desk Management in German Language
A minimum of 1 year of experience in relevant related skills.
Bachelor's Degree in relevant field of studies.
BONUS POINTS IF YOU HAVE:
Intermediate proficiency in Incident Management.
Intermediate proficiency in Problem Management.
Advanced proficiency in Communication Skills in German Language.
Advanced proficiency in Customer Service.
Expert proficiency in Technical Troubleshooting.
About Accenture
Accenture is a leading global qualified services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong e