Job Description:
Key Responsibilities:
- Transition and Program Management: Developed and implemented transition strategies aligned with client business objectives, leading the seamless execution of transition programs. Managed end-to-end program delivery following Transition Methodology & Tollgates, ensuring successful outcomes across key workstreams, including KT, IT Solutions, Quality/SLA, and Change Management.
- Pre-Transition Engagement/RFP: Participated in pre-transition workshops to gain insights and fine-tune solutions, addressing stated customer needs. Collaborated with stakeholders to ensure alignment with customer requirements and expectations. Developed comprehensive questionnaires to gather detailed information on client needs, current processes, and potential challenges. Analyzed responses to tailor transition strategies effectively.
- Due Diligence (DD): Led the assessment of current business processes, identified risks, and evaluated resources to ensure a smooth transition. Conducted stakeholder analysis and compliance checks to meet legal and regulatory requirements.
- Risk and Resource Management: Established and managed a robust risk management framework, identifying and mitigating risks throughout the transition lifecycle. Confirmed resource assignments for each transition and assisted in assessing technology and operation transition proposals.
- Stakeholder Management: Facilitated governance reviews, interacted with various stakeholders, and maintained effective communication with client and internal stakeholders, ensuring transparency, alignment, and timely issue resolution.
- Knowledge Transfer (KT): Managed the development of training programs and creation of comprehensive documentation to equip team members with necessary skills. Provided ongoing support and mentoring, and established feedback mechanisms to continuously improve the process and address any gaps.
Key Responsibilities:
- Transition and Program Management: Developed and implem
📌 Manager Business Process Transactions (Noida)
🏢 DXC Technology
📍 Noida
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