At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us
As a Resource Optimization Specialist, you will be responsible for data analysis, visualization, validation, business analysis, stake-holder management and Data presentation. You will be driving a process improvement initiative using Six-sigma, Lean and statistical methodologies.
Position Responsibilities
- Responsible for data analysis & visualization for special projects & ad hoc activities as per client's request
- Aiding in generating data-driven actionable insights for periodic client business reviews
- Driving process excellence related initiatives & project managing end-to-end delivery
- Responsible for conducting statistical analysis for projects & studies
- Identifying improvement opportunities for internal & client processes and provide recommendations
- Involved in preparation of client-facing presentations
- Responsible for SLA baselining, process mapping & FMEA
- Requirements gathering from internal & external stakeholders
- Building, troubleshooting and maintaining PLX reporting dashboards with proper documentation
- Performing troubleshooting across reporting and related tools
- Filing bugs or escalations for complex issues against the engineering teams
- Executing reporting activities such as correlation studies, regression analysis
- Build positive relations and teamwork
Minimum Qualifications
- Graduate or Post Graduate With robust knowledge in technical troubleshooting and reporting and minimum 2 years working experience in technical support, ideally within the quality department or analytics
- Minimum 4 years experience in relevant analytical or data-driven role, with at least 2 years of direct experience with data analysis and visualization tools such as SQL, PLX, and dashboarding platforms
📌 Resource Optimization Specialist (Hyderabad)
🏢 Google Operations Center
📍 Hyderabad
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