ServiceNow Architect
Architect · 10+ yrs | Remote / hybrid | Reports to: Codvo Delivery Lead | Openings: 1
About Us
At Codvo, we build scalable, future-ready digital platforms that drive real business impact. We foster a culture of innovation, collaboration, and ownership—where designers work closely with product and engineering teams to deliver high-quality, user-centered experiences. If you thrive in complex product environments and care deeply about design quality from concept to production, this role is for you.
Role Summary
Own the end-to-end ServiceNow architecture for a 24/7 telecom NOC: migration from legacy ITSM, CMDB/CSDM data model, ITOM Event Management, and all integrations enabling closed-loop ticketing.
Codvo is building a ServiceNow delivery pod for a telecommunications operator that runs a 24/7/365 Network Operations Center (NOC) across North America. The operator is moving off a legacy ITSM platform onto ServiceNow.
The first goal is closed-loop ticketing: bring live network health into the ticket during a customer call,



correlate alarms from several sources to the right troubleshooting guide, and trigger log collection and corrective actions in place of manual follow-up. Network KPI data lives in a lakehouse that agents pull by hand today, and a large catalog of network KPIs has no transparent mapping to specific faults. You help build the platform and the integrations that close that loop.
What You Will Own
- Target architecture across ITSM, ITOM (Event Management, Service Mapping, Discovery), and CSM — with CMDB/CSDM as the foundation.
- Migration design off legacy ITSM: data model mapping, ticket history, and a cutover plan that maintains 24/7 support.
- Closed-loop flow: network KPI and alarm data into Event Management, alarm-to-alert correlation, incident creation with blast radius, and a change gate before network-side actions.
- Integration architecture to the lakehouse (KPI reports), contact center (call-to-ticket linkage), and the NeIO agent la

📌 ServiceNow Architect (Pune)
🏢 Codvo.ai
📍 Pune