Onsite Customer Engagement
- Act
as our representative at various customer locations in Mumbai.
- Support
day-to-day workflow queries and ensure smooth usage of the application.

Training & Onboarding
- Train current
users at customer sites on product features and workflows.
- Re-train
existing users when they change roles or new team members are added.
- Conduct
structured onboarding sessions to ensure all users follow standardised
processes.

Improve Product Adoption & Stickiness
- Monitor
user activity and help customers use the platform effectively.
- Identify
gaps in understanding and provide timely guidance.
- Share
product feedback and customer insights with the internal team.

Multi Customer Support
- Handle
multiple customer accounts (not just one organization).
- Maintain
a training calendar and visit schedule for different customers across Mumbai.
- Maintain
training records, customer usage reports, and issue logs.
- Escalate
complex issues to the internal support or product team.

Requirements
- Willing to work as a customer
facing consultant in an onsite role




- Comfortable supporting customers
with day-to-day artwork and workflow activities
- Available for a 6‑month consulting engagement, with
the possibility of extension with a one month notice period
- Available to work Monday to
Friday and open to working on weekends when required
- Able to commit to 9 hours per day as part of the
standard engagement
- Willing to use their own laptop under a Bring Your
Own Device (BYOD) arrangement
- Has 0–3 years of experience,
suitable for freshers or early career professionals
- Comfortable with a monthly invoicing model
- Willing to travel across multiple customers
locations within Mumbai

Benefits
- Opportunity to work closely with leading brands and
customer teams
- Hands‑on exposure to artwork management, packaging
workflows, and digital transformation initiatives
- Flexible consultant engagement
with real-world customer interaction
- Reimbursement of travel, loca

📌 Artwork Coordinator (Chennai)
🏢 Karomi
📍 Chennai