About the Role
We are looking for a Product Support Lead to join us in Chandigarh, taking ownership of both the performance and development of a team supporting EquiLend’s business-critical platforms.

This is a hands-on technical role at the heart of our product support team. You will lead by example, combining deep technical expertise with strong people management, explicit expectations, and a focus on delivering consistently high standards of service. You will be responsible for building a high-performing, engaged, and collaborative team where accountability, continuous improvement, and knowledge sharing are part of day-to-day working culture.

The role involves regular interaction with global engineering teams, business stakeholders, and external clients, and you will be expected to handle client conversations to the highest standards. This role operates on a shift rota pattern and you should be comfortable working across different shift times to support global operational coverage.

What You’ll Do
- Lead, motivate, and manage a Product Support team,



setting clear expectations around performance, quality, and ownership.
- Foster a team culture built on collaboration, trust, and accountability, where people are supported to do their best work.
- Drive performance through regular feedback, coaching, and objective performance management aligned to service outcomes.
- Act as a hands-on technical leader, supporting the team during complex production incidents and leading investigations when .
- Serve as a senior escalation point for critical incidents, ensuring calm, structured decision-making and clear communication to clients and internal stakeholders throughout.
- Own client communication during high-priority incidents, managing expectations with clarity and professionalism, and following through to resolution and post-incident review.
- Work closely with development teams on bug triage and prioritisation to ensure production issues are addressed effectively and tran

📌 Product Support Lead (Chandigarh)
🏢 EquiLend
📍 Chandigarh