Responsibility
- To process the incoming clients applications in accordance with the KYC business procedures, and in line with the Global Minimum KYC Standards and Saxo Group’s Risk Appetite;
- To meet the SLA’s for processing the incoming cases and the agreed quality standards;
- To identify and escalate potential areas for process improvement and system automation with focus on enhancing the client experience;
- To reach or exceed the Key Objectives agreed with your leader;
- To participate in daily tasks such as quality check, review of results of the ongoing client AML screening, processing incoming requests to the team’s inbox;
- To do periodic review of client files and to ensure KYC documentation is accurate and compliant;
- To work with key internal stakeholders within the Global Onboarding & KYC teams;
- To be able to work independently after appropriate training has been provided;
- To interact and cooperate with other relevant departments to ensure compliance and operational efficiency, proper business procedures and client focus.
- To adhere to complete all mandatory trainings within due time and follow all other policies as required without chaser and follow up;
- To promote at all times the interests of Saxo Group;
- To consistently achieve results;
- To comply with all applicable guidelines and instructions laid down by the Management pertaining to the work of an Onboarding & KYC Analyst;
- To comply with Saxo Group’s prevailing Security Policy and Business Procedures;
- To comply with the procedures, guidelines and work instructions in force at all times;
- To embrace the seven virtues and the rules of engagement as outlined in the Saxo Bank Corporate Statement.
Mandate
- Full mandate for the areas outlined in the Job Responsibility
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