We are seeking a talented individual to join our Operations team at Mercer. This role will be based in Gurugram. This is a hybrid role that has a requirement of working at least three days a week in the office. This role requires you to work at night shift.
We are looking for a candidate with a minimum of 4-6 years of experience. At Mercer-Mettl, the Customer Success team is at the forefront of delivering stellar experiences to our clients. A quick-moving, high-performing team responsible for managing our marquee clients across the globe. As a Customer Success Manager (CSM), you would be responsible for managing key/large accounts as well as stakeholders of specific regions. This role requires quick thinking/decision making along with collaboration with all internal and external stakeholders. Complex solutioning and ensure smooth delivery of the same for our clients is the key focus area while monitoring the overall growth of accounts/clients.
The candidate is able to speak/ write Spanish Language.
We will count on you to:
- Lead and manage all projects from initiation through to delivery, ensuring that all project/client objectives are met
- Develop detailed project plans, including scope, timelines, budget estimates,
- Collaborate with cross-functional teams to create custom solutions for clients and execute day-to-day tasks required for delivering projects
- Manage multiple client accounts, from smaller projects to complex endeavors, with a focus on meeting or exceeding both team and client expectations
- Monitor project progress, identify potential risks, and implement mitigation strategies to ensure project success
- Effectively communicate project details to team members to align solutions with client requirements
- Maintain open and transparent communication with clients, providing regular updates and progress reports
- Foster a culture of continuous improvement