ZEISS in India

ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.

ZEISS India has 3 production facilities, R&D; center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace.

Further information at ZEISS India.

Job Purpose
You will play a crucial role in contributing to the success of digital transformation at ZEISS with a vision of bringing people, processes, and data together, reliably and easily, to enable all ZEISS employees to work efficiently on one platform. The ServiceNow Team is responsible for operating and customizing/developing Enterprise Service Management and custom applications on the ServiceNow platform.
As a Senior IT Analyst- ServiceNow, you will lead, drive, and continuously improve the platform and operational services, ensuring reliable, secure,



and high‑quality ServiceNow operations. You will be responsible for second‑level ticket service across multiple ServiceNow teams, defining and enhancing platform and operational processes, and supporting data quality.
Roles & Responsibilities
1. Platform Services – Define, Implement & Improve
You will be responsible for the technical excellence and reliability of the ServiceNow platform:
- Manage and optimize instance cloning processes, including pre‑ and post‑clone activities and stakeholder communication.
- Coordinate and perform patching and plugin updates, ensuring compatibility, proper testing, and minimal disruption to operations.
- Set up and continuously improve performance monitoring and reporting, identifying bottlenecks and driving corrective measures.
- Establish and enhance health monitoring and reporting (e.g., logs, dashboards, automated checks) to ensure platform stabi

📌 Senior IT Analyst (Bengaluru)
🏢 Zeiss
📍 Bengaluru