About Foundever ™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our cutting-edge CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter

Job Summary

Foundever is seeking an experienced Network Operations Engineer (L3) to take senior technical ownership of our most complex, high-impact network incidents and keep our global network running. Sitting at the top of the network operations escalation path, you will be the senior authority for Priority 1 and Priority 2 incidents — leading incident response, driving root-cause analysis, and delivering the projects, automation and process improvements that stop problems from recurring.

This is a hands-on, high-trust role for an engineer who wants to own outcomes across routing & switching, data centre networking, SD-WAN, load balancing and security (Cisco ASA,



FTD, Umbrella and Checkpoint), working alongside experienced peers in a 24×7 follow-the-sun team.

Responsibilities:
- Own and resolve escalated Priority 1 and Priority 2 network incidents; act as the senior point of escalation for L1 and L2 engineers and communicate high-impact issues to stakeholders.
- Lead root-cause analysis and post-incident reviews, driving permanent fixes and process improvement.
- Lead network projects — upgrades, migrations and installations — delivering on time and within budget.
- Support, Design and deploy LAN, WAN, WLAN and SD-WAN solutions for high availability and redundancy.
- Configure and manage routers, switches, firewalls and load balancers (Cisco, Checkpoint, F5, Kemp).
- Monitor network performance and capacity using Entuity, Meraki and LiveAction; proactively identify and prevent issues.
- Drive the adoption of agentic AI within network operations pr

📌 Senior Network Operations Engineer (Hyderabad)
🏢 Foundever
📍 Hyderabad