Overview:

The Client Success Partner is responsible for growth and retention of a client portfolio comprised of up to 30-35 accounts in the Retail, Staffing & Franchise (RSF) vertical, valued at approximately $2M in annual revenue. As a Client Success Partner, you will be responsible for full end to end customer account management. The successful CSP not only manages the day to day screening program for the customer, CSP develops strategic relationships with the customer & identifies opportunities to expand SBC’s footprint within the customer via incremental products and services.

Roles and Responsibility:
- Implement and manage customer background screening programs to best align with customer’s organizational needs and goals
- Structure and implement long term contract/agreements with customers to renew and grow revenue from customer base
- Understand each client’s organizational dynamic. Probe to discover model and core initiatives in a solutions sales capacity. Assist client in goal achievement by leveraging Sterling’s products and services




- Identify and develop multi-level relationships with key decision makers and decision influencers to ensure retention and relationship stability regardless of client’s turnover in key roles
- Create strategic account plan as a roadmap to grow customer revenue and deliver world class customer satisfaction
- Liaise between client, internal departments and partners to provide clear and accurate program guidance for customers. Manage client interactions using Salesforce.com
- Conduct regular business reviews using value add propositions to mitigate client risk and enhance background screening programs
- Grow customer book of business to target vs. prior year, driven by existing revenue retention and closing recent business

Qualifications:
- Graduate- preferred
- 2+ years’ experience in a client-facing role – preferred
- Retail, Staffing and Franchise client support preferred
- Sales and/or sales management experience
- Team mana

📌 Client Success Partner II (Bengaluru)
🏢 First Advantage
📍 Bengaluru