About Finkraft

Finkraft is a fast-growing travel-fintech company helping enterprises streamline and maximize their GST claims on travel and hotel expenses. We work with leading travel platforms and corporates to bring efficiency, visibility, and automation into a traditionally complex process.

About the Role

We are looking for a proactive and detail-oriented Customer Support Executive to support our client operations. This is a hybrid role involving both in-office coordination and on-ground interactions, where required.

You will work closely with clients, partners, and internal teams to ensure smooth data flow, timely follow-ups, and high-quality service delivery. The role is ideal for someone who enjoys a mix of communication, coordination, and operational problem-solving.

Key Responsibilities

â Coordinate with external stakeholders and partners to ensure timely completion of operational requirements

â Manage follow-ups via calls, emails, and structured workflows

â Support clients in resolving queries and ensuring smooth process execution

â Maintain accurate tracking of tasks,



updates, and outcomes

â Collaborate with internal teams (data, product, operations) to drive closures

â Conduct on-ground visits when required to unblock dependencies and accelerate outcomes

Requirements

What Weâre Looking For

â Strong communication and interpersonal skills

â High ownership and ability to manage multiple follow-ups

â Comfortable with a mix of office-based work and field interactions

â Basic understanding of Excel/Google Sheets

â Problem-solving mindset with attention to detail

â Prior experience in customer support, operations, or coordination roles is a plus

Advantages
Why Join Finkraft

â Work at the intersection of travel and fintech

â High-impact role with direct visibility on outcomes

â Fast-paced environment with strong learning opportunities

â Clear growth path into operations, client management, or team leadership roles

If you enjoy ownership, st

📌 Customer Support Executive (Delhi)
🏢 Finkraft
📍 Delhi