Job Family Group:
Business Support Group
Job Description:
At bp, we provide an excellent working environment and employee benefits such as an open and inclusive culture, a great work-life balance, tremendous learning and development opportunities to craft your career path, life and health insurance, medical care package and many others.

About the role

You’ll shape how customers experience our business—end to end.

In this role, you’ll lead a team that makes it easier for customers to work with us, while ensuring everything runs smoothly behind the scenes. You’ll connect the dots across teams, data, and digital tools to deliver simple, consistent, and high-quality experiences.

You’ll also play a key role in improving how we go to market, how we partner, and how we use digital solutions to stay relevant as customer needs evolve.

What you’ll do
- Make the customer journey simple and connected
- Bring together channels, tools and insights to create a smooth and consistent experience from start to finish.
- Run operations that are reliable and easy to scale




- Improve how work flows across teams, making processes clearer, faster and more consistent.
- Strengthen how we reach and serve customers
- Review and evolve how we go to market, including working with partners, to improve reach, service and efficiency.
- Use digital to unlock better outcomes
- Work closely with digital teams to deliver solutions that improve customer experience, simplify operations and create new opportunities.
- Turn data into action
- Use performance data and customer feedback to spot trends, identify gaps and drive meaningful improvements.
- Build skills for the future
- Grow the capabilities of your team and partners, helping them adapt to current tools, ways of working and customer expectations.

What you’ll bring
- Experience leading teams across customer experience, operations, sales or related areas
- A track record of improving how customers interact with a business
- Comfort working across

📌 VP Customer Excellence and Operations, Castrol India (Mumbai)
🏢 Bp
📍 Mumbai