We are seeking a driven and technically proficient Business Analyst to lead requirements discovery, solution definition, and stakeholder collaboration across digital, SaaS, and AI-enabled products. The ideal candidate will bridge business and technology by translating complex business challenges into scalable solutions while ensuring successful product delivery, exceptional customer experience, and measurable business outcomes.

Responsibilities:
- Own end-to-end client engagement throughout the project lifecycle, from discovery and solution definition to delivery, implementation, and post-launch support, ensuring customer satisfaction and long-term business growth.
- Elicit, analyze, and document business, functional, and non-functional requirements, user stories, acceptance criteria, business process flows, and use cases with clarity and completeness.
- Act as the primary liaison between clients and cross-functional teams, including Engineering, Product Management, AI/ML, Data Engineering, QA, and business stakeholders.
- Partner with the UI/UX team to design intuitive,



user-centric experiences by validating user journeys, reviewing wireframes and prototypes, and ensuring designs effectively address business and customer needs.
- Facilitate discovery workshops, stakeholder interviews, and process mapping sessions to identify business challenges, define future-state solutions, and align project objectives.
- Evaluate solution feasibility and recommend the most appropriate approach, including AI/ML, automation, analytics, or conventional software solutions based on business requirements.
- Partner with AI/ML and Data Engineering teams to define business use cases, data requirements, model behavior, evaluation metrics, and success criteria for
- AI-powered capabilities such as predictive analytics, recommendation engines, intelligent automation, NLP, computer vision, and Generative AI.
- Define business success metrics, acceptance criteria, KPIs, and release readines

📌 Business Analyst (Hyderabad)
🏢 Zessta Software Services
📍 Hyderabad