When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.

Job Description:
Acts as a trusted client partner, delivering seamless support, issue resolution, and technical guidance while ensuring high customer satisfaction.
Manages escalations end‑to‑end, supports onboarding, integrations, invoicing, and pricing, and drives process improvements through root‑cause analysis.
Focuses on client retention and revenue growth through upselling/cross‑selling, strong communication, and collaboration in a fast‑paced environment.

Responsibilities:
- Ensure high customer satisfaction by working with internal teams to provide seamless customer experience
- Educate clients on best practices for their program and business needs, becoming a trusted advisor
- Maintain a consistent level of technical readiness and industry expertise




- Understand and provide accurate information via phone and email about client portals, products, services, and account information
- Conducts initial triaging and handles escalations of client concerns; manages the escalation through to completion
- Identifies root causes of turnaround time concerns
- Reviews account setups and implement process improvements
- Ensures accurate submission of implementation tasks
- Train and onboard new client users as needed
- Conveys compliance and technical solutions in a language that clients will understand
- Provide updated pricing for recent packages or a la carte options
- Provide support and assistance with invoice-related questions
- Understand and provide guidance for ATS integrations
- Handle and successfully resolve client escalations
- Identify roadblocks, make decisions, and effectively communicate solutions

Qualifications:
- Previous experience working on time-sensiti

📌 Sr Professional, Account Care (Thane)
🏢 Accurate Background India
📍 Thane