About Us:

Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals.

We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Note: The essential duties and responsibilities below are intended to describe the general duties and responsibilities of this position and are not intended to be an exhaustive statement of duties. This position may perform all or most of the primary duties listed below. Specific tasks, responsibilities or competencies may be documented in the Team Member’s performance objectives as outlined by the Team Member’s immediate Leadership Team Member.




· Provide prompt and efficient support to end-users of Healthcare EHR applications via various communication channels, including phone, email, and web.
· Provide support to end users by troubleshooting, diagnosing, and resolving clinical and technical issues.
· Provide support to Desktop and Web-based applications.
· Document and track user issues using a ticketing system, ensuring accurate and detailed information for effective problem resolution.
· Collaborate with internal technical teams to escalate and resolve complex issues, ensuring timely and effective solutions.
· Communicate with users in a clear, professional, and empathetic manner, understanding the urgency and sensitivity of healthcare-related issues.
· Keep users informed about the status of their reported issues and provide regular updates until resolution.
· Maintain up to date understanding of the Healthcare EHR application, staying informed about updates, new features, and enhancements.
· Create and update knowledge base a

📌 Application Support Engineer (Coimbatore)
🏢 CorroHealth
📍 Coimbatore