Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
ABOUT THE ROLE
The Manager, Software Engineering – Developer Productivity leads a team focused on improving how engineers build, test, and deliver software across Genesys. This role is responsible for creating scalable tooling, automation, and development workflows that reduce friction, increase velocity, and improve software quality.
You will drive a cohesive developer experience by standardizing tools, enabling self-service capabilities,
and integrating AI-powered development workflows that help teams ship reliable software faster.
WHAT YOU’LL DO
Developer Experience & Tooling
- Design and deliver internal developer platforms, CI/CD pipelines, and reusable tooling that streamline code development, testing, and deployment workflows
- Standardize development environments and workflows across teams using tools such as GitHub, CI/CD automation, and testing frameworks to reduce setup time and inconsistencies
- Improve developer onboarding and day-to-day productivity by creating self-service capabilities, documentation, and paved paths for common engineering tasks
Automation, Quality & AI Enablement
- Implement automation across the software development lifecycle, including build, test, and release processes, to reduce manual effort and improve delivery speed
- Integrate AI-assisted development tools (e.g., code generation, testing automation) to enhance developer efficiency while maintaining code quality and securi
📌 Manager, Software Engineering (India)
🏢 Genesys
📍 India