Location:
Savli, Gujarat, India
Job ID:
R0124502
Date Posted:
2026-04-02
Company Name:
HITACHI ENERGY INDIA LIMITED
Profession (Job Category):
Quality Management
Job Schedule:
Full time
Remote:
No
Job Description:

The prospect
The Customer Quality Management Professional is responsible for overseeing the Factory .Quality Customer Care process. The primary objective is to enhance customer satisfaction and ensure compliance with quality standards. The role drives continuous improvement initiatives
and requires collaboration with cross-functional teams to manage and resolve customer complaints.

How you'll make an impact
- Quality Improvement Plan: Ensure that Customer Care processes such as CCRP and-NPS are incorporated into the Factory Quality Improvement Plan.
- Responsibilities include clearly communicating and delegating all related objectives and tasks to relevant organizational teams.
- Customer Satisfaction: Collect customer needs and expectations related to specific quality incidents.



Ensure this information is clearly communicated to the relevant teams within the factory.
- Quality Management System: Oversee the and operation of the customer Care process in the Factory. Implement the BU Customer Care framework, which includes procedures, tools, customer complaint resolution, and feedback analysis.
- Ensure full integration with the Factory Quality Management System and compliance with global standards such as ISO 9001 and specific customer requirements. Facilitate seamless cooperation with customers through the global
- Customer Claims Management and Issue Resolution: Manage and analyze all internal and external customer complaints to identify root causes, following global procedures. Ensure timely communication of issue resolution and corrective actions, providing a positive customer experience that builds long-term trust and loyalty.
- Oversee documentation and involve relevant internal and external experts as needed.
- Continuous Improvement: Drive the c

📌 Manufacturing Quality Control Senior Professional (Savli)
🏢 Hitachi
📍 Savli