Job Title: Sr Manager - IT

Industry: F&B; / Retail / Restaurant

Budget: 25 to 28 LPA

Process Excellence & Automation
- Define and implement SOPs for IT operations across all outlets.
- Identify opportunities for automation, system integration, and operational efficiency.
- IT Strategy & Business Alignment
- Data & Analytics Ownership
- Support digital transformation initiatives aligned with business growth.

Vendor & Partner Management

Evaluate, onboard, and manage IT vendors, service providers, and system integrators.

Negotiate contracts to ensure cost optimization and service quality.

Project Planning & Delivery

Oversee end-to-end IT project management including scoping, budgeting, implementation, and timelines.

Ensure timely delivery of IT initiatives with measurable outcomes.

IT Operations & Infrastructure Management

Manage internal IT operations including network, servers, storage, security, and business continuity.

Ensure high uptime, data security, and compliance with industry standards.

Stakeholder & Customer Management





Act as a bridge between business teams and IT Service providers.

Ensure transparent communication, effective problem resolution, and stakeholder satisfaction.

Leadership & Team Development

Build and mentor a high-performing IT team.

Foster a culture of innovation, accountability, and customer-centricity.

F&B; Outlet IT Infrastructure
- Manage IT infrastructure across all airport F&B; outlets including POS, Kiosks, handheld devices, printers, and back-office systems.
- Ensure 24x7 uptime of systems supporting billing, order processing, and inventory.
- Standardize IT deployments in line with the Group Company's policies

POS & Application Management
- Oversee implementation and maintenance of POS systems, KOT systems, and integrations with aggregators and payment gateways.
- Ensure compliance with digital payment systems, GST requirements, and audit controls.
- Coordinate with central IT and vendors for upgrades, patches, and enhancem

📌 Senior Manager (Mumbai)
🏢 Belhem India
📍 Mumbai