Lead Delivery Manager
Experience: 8–12 Years
Working Hours: Overlap with US & UK time zones

About the Role:
We’re looking for a Lead Delivery Manager who thrives at the intersection of execution, client
partnership, and growth. This is a delivery-first leadership role where you’ll own outcomes
across multiple client engagements while shaping long-term relationships and expanding
accounts. You won’t just ensure projects are delivered—you’ll own client success, drive team
performance, and influence revenue growth.

What You’ll Own
1. End-to-End Delivery Excellence
- Own 4–5 concurrent client engagements, ensuring on-time, high-quality delivery
- Drive execution across the full software development lifecycle (SDLC) Proactively identify risks, resolve blockers, and ensure predictable delivery

2. Client Leadership & Stakeholder Management
- Act as the primary point of contact for US/UK stakeholders
- Build trusted advisor relationships with client leadership
- Own communication, expectations, and escalation management




- Define and managed SLAs/KPIs to ensure predictable delivery and client satisfaction

3. Team Leadership & Scale
- Lead and manage a team of 30–40 engineers and delivery professionals.
- Drive utilization, performance, and career development.
- Partner with hiring teams to build and scale high-performing squads.

4. Account Growth & Commercial Ownership
- Identify and drive upsell and cross-sell opportunities within existing accounts
- Contribute to revenue growth and account expansion strategy
- Ensure accurate invoicing and alignment with contractual milestones

5. Technical Oversight
- Provide architectural level guidance (non-coding, review-driven role)
- Ensure technical quality, scalability, and alignment with client needs
- Partner closely with engineering leads on key technical decisions

What Success Looks Like (First 6–12 Months)
- Projects consistently delivered on time with high client satisfaction
- Robust client trust, leading to repeat bus

📌 Delivery Manager (Pune)
🏢 Heaptrace
📍 Pune