The primary objective of the Team leader is to lead a customer focused team committed to the provision of a high-quality service achieving SLA’s. Having strong knowledge on transfer agency/registration and capital market products. Provide Leadership support in meeting Teams and Organisational objectives. Manage departmental projects and build working setting more flexible for the team.
Key Accountabilities and main responsibilities
Strategic Focus
- This role will include the functions like Share Dealing – Share Plans Service, Transfer Agency/Registrations, Settlements and Reconciliations. The incumbent needs to understand the laws of the region supported and perform day to day work in accordance to procedure set for an activity.
- Responsible to manage operations of the team in a timely manner including but not limited to, Static Data Maintenance, Placing Dealing, Open Accounts of Clients, Update / Amend Client’s personal information, Reporting, Performing Settlement and Reconciliation for the activity on the account.
- Monitor and drive team and individual performance against agreed KPI’s consistently
- Manage team resources by ensuring availability and punctuality of team members
- Regularly review work practices/procedures to identify opportunities to improve quality and/or productivity.
- Manage escalations and seek to resolve them to the satisfaction of the customer and client
- Monitor the work of team members to ensure that the team is compliant with legal, regulatory, policy and business requirements
- Encourage an environment of transparency and need based information sharing within the team, by implementing regular team meetings and communication processes
- Manage the performance of team members by coaching, providing regular & constructive feedback on performance, and completing performance management processes within agreed timeframes
- Assist other teams across the business as required
- Provide career counselling and deve