What we want to accomplish and why we need you?
Interakt is the leading WhatsApp Business Platform for small businesses in India, having helped over 1000+ SMBs streamline sales and communications on WhatsApp, and processed over 15+ million conversations to date. Interakt has been at the forefront of conversational commerce and has helped transform conversations into sales on WhatsApp. Our WhatsApp API solution can be customized to suit any and every business’s needs. With a 50 member strong team, Interakt is truly poised to lead the Conversational Commerce in India.
Become part of the future of Conversational Commerce with Interakt - come and join us We are on the lookout for a dynamic individual to join the Customer Success Team.
What will you do every day?
We are on the lookout for a energetic individual in the Customer Success Team who works closely with the clients helping them achieve their business goals.
Ok, you're sold, but what are we looking for in the perfect candidate?
- Business Advisor to our clients working towards achieving their business goals and success metrics.
Ability to manage client relationships and expectations
- Goal-oriented and data-driven to actively track bot performance and drive metrics like CSAT, NPS, Adoption and Usage for clients. Analyze customer data to improve the end-user experience
- Experience with metrics like Net Revenue Retention (Upselling), Churn, Customer References & reviews. Work closely with cross-functional teams, internal and external with ease to drive these goals
- Passionate about Customer Experience and ability to be an active voice in guiding Product Roadmap
- Excellent communication and presentation skills. Remember communication is not what you say but what the other person understands
- Be a cultural champion and energy driver
Requirements*
- 1+ years of experience in Customer Success in SaaS
- Exceptional communication and presentation skills, coupled with excellent listening skills
- Analytical and dat
📌 Onboarding & CSM (Mumbai)
🏢 Jio Haptik
📍 Mumbai
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