Responsible to handle an area for collections of specific products
Responsible for local field collection managing vendors
Responsible for collection efficiency and cost of collections for the assigned area
Responsible to track & control the delinquency of the area, Bucket-wise & DPD wise and focus on non-starters
Responsible to review account allocations and collections targets by bucket to agencies/ in house team
Regularly follow up with the default customers through a dedicated team
Ensuring that the collection agencies and executives adhere to the legal guidelines provided by the law in force
Manage productivity by fixing productivity parameters for In-house / Agencies / collection executives monitoring performance against set parameters and daily reviewing the same
Making sure that there is adequate Feet on Street availability area-wise / bucket-wise / segment-wise
Ensuring that detailed background and reference check has been done of agencies / DCTs being appointed and evaluate them constantly
Collaborate with legal team to ensure legal action is taken on specified cases
Building relationships with key clients to ensure timely collections are made
Determine suitable tactics or strategies for timely collections.