Job Title: Senior Quality Analyst – Client Governance & QA
Location: Chennai (Offshore)
Department: Quality Assurance / Service Delivery
Reports To: Service Delivery Manager

Job Summary
The Senior Quality Analyst – Client Governance plays a critical role in managing end-to-end quality assurance for client engagements from an offshore location. This role is responsible for driving governance frameworks, ensuring SLA adherence, delivering high-quality reporting, and acting as a key liaison between offshore delivery teams and client stakeholders.
The ideal candidate brings solid experience in client-facing environments, offshore delivery models, and data-driven quality governance, with the ability to influence decisions and build client trust through insights and consistent quality performance.

Key Responsibilities:
- Conduct process audits, surveillance checks, and quality inspections
- Document findings and escalate non-conformances to relevant stakeholders
- Support root cause analysis and corrective/preventive action tracking
- Monitor and report quality metrics (e.g.,



compliance rate, defect trends)
- Collaborate with cross-functional teams to ensure process adherence
- Maintain audit records and contribute to QMS documentation
- Assist in training and awareness programs related to quality standards

Quality Assurance & Audit Leadership
- Lead audit programs (process audits, compliance checks) for assigned accounts
- Define and standardize audit frameworks aligned to client requirements
- Ensure closure of audit findings with sustainable corrective actions
- Conduct deep-dive QA reviews for critical client issues

Data-Driven Reporting & Insights
- Own and deliver weekly/monthly governance reports, scorecards, and dashboards
- Provide actionable insights on trends, defect patterns, and performance gaps
- Customize reporting to meet client-specific governance expectations
- Drive storytelling through data for executive-level presentations

KPI / SLA Management
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📌 Sr.Lead - GRC (Chennai)
🏢 CBTS India
📍 Chennai