The global hiring revolution is shaping a future where talent can thrive everywhere, driving innovation and progress on a global scale.
Multiplier is at the forefront of this change. By removing barriers and simplifying global hiring, we’re creating a level playing field where businesses and individuals – (like you) – can compete, grow, and succeed, regardless of geography.
Multiplier empowers companies to hire, onboard, manage, and pay talent in 150+ countries, quickly and compliantly. Our mission is to build a world without limits, where ambitious businesses can look beyond borders to build their global dream teams. Our unified employment platform, complete with world-class EOR, AOR and Global Payroll products, means it has never been easier to seize the global hiring chance.
We’re backed by some of the best in the business, (Sequoia, DST, and Tiger Global), are led by industry-leading experts, scaling fast, and seeking brilliant like-minded enthusiasts to join our team. The future is borderless. Let’s build it together.
Job Overview




We are looking for a Customer Success Manager (CSM) Manager to lead a pooled CSM model supporting our SSB (Small & Scaled Business) customer segment. This role is responsible for managing a team of CSMs who deliver a low-touch, tech- and support-assisted success motion, while still driving strong customer outcomes, adoption, and retention.
You will design and run a scalable success model where Support is the primary engagement channel, but CSM strategy, lifecycle ownership, and proactive interventions ensure customers continue to realize value from the platform.

What You’ll Do
Pooled CSM Model Leadership
- Lead and manage a team of CSMs operating in a pooled coverage model for SSB customers.
- Define and optimize a low-touch CSM motion that scales across a large customer base without sacrificing outcomes.
- Balance support-led interactions with proactive CSM engagement at key lifecycle moments.

Customer Lifecycle & Success Moti

📌 Support Manager, CSM (Pune)
🏢 Multiplier Technologies
📍 Pune