Job description
Location: Pune - Hybrid
Employment Type: Permanent

About the Role:
We are seeking an experienced Assistant Vice President (AVP) – Production Support to lead the Production Support function for a strategic Capital Markets platform supporting Global Markets Back Office Operations, with a primary focus on Derivatives Settlements and Post-Trade Processing.

The successful candidate will be responsible for ensuring the stability, availability, and operational excellence of business-critical applications while leading a high-performing production support team. This role requires strong technical expertise, leadership capabilities, excellent stakeholder management, and deep understanding of incident management within a global financial services setting.
The ideal candidate should have experience supporting high-volume, business-critical production systems and possess a strong understanding of ITIL Service Management principles, production governance, and operational risk.

Core Responsibilities:
Production Support & Service Management




- Lead end-to-end production support for business-critical Capital Markets applications, ensuring high availability and operational stability.
- Own Major Incident Management, Problem Management, Event Management, and Production Support processes following ITIL best practices.
- Drive rapid restoration of services during production incidents while ensuring timely business communication and stakeholder updates.
- Coordinate cross-functional teams including Development, Infrastructure, Database, Middleware, Network, and Business Operations to resolve production issues.
- Lead production support teams and establish operational processes, governance, and service standards for new applications where required.
- Ensure production issues are prioritized based on business impact, regulatory obligations, and service level commitments.

Incident, Problem & Change Management
- Manage P1/P2 incidents, bridge calls, crisis management,

📌 Production Support (Pune)
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📍 Pune