Job Overview

Our client, a distinguished hospitality group in East Africa, is looking for an attentive and customer-focused Hotel Receptionist to join their front desk team. The ideal candidate will manage guest services with a warm, welcoming attitude, ensuring a memorable guest experience from check-in to check-out.

Key Responsibilities
- Guest Check-in & Check-out: Manage the front desk operations, including efficient check-in/check-out processes and room assignment.
- Customer Service: Address guest inquiries, requests, and complaints professionally and promptly, ensuring high satisfaction levels.
- Reservation Management: Handle room reservations, modifications, and cancellations in the hotels booking system.
- Billing and Payments: Process guest payments and maintain accurate records of transactions, invoices, and expenses.
- Communication: Coordinate with other hotel departments to ensure seamless guest services, including housekeeping, maintenance, and room service.
- Information Resource:



Provide guests with information about the hotel amenities, local attractions, and dining options in the area.

Qualifications
- Experience: 1-3 years in a receptionist or front desk role, preferably in the hospitality industry.
- Education: Diploma or certification in Hospitality, Tourism, or a related field is a plus.

Skills:
- Excellent communication skills in English; knowledge of additional languages is an advantage.
- Proficient in Microsoft Office and hotel management software (PMS experience preferred).
- Strong interpersonal skills with a positive, guest-oriented attitude.
- Ability to handle multiple tasks and stay calm under pressure.

Perks
- Competitive salary package
- Opportunity for career growth in a reputable hospitality company
- Supportive and team-oriented work environment

📌 Hotel Receptionist (Delhi)
🏢 Jobskey Consultancy
📍 Delhi